FAQs

A: DByCA allows you to order a product which will be delivered to your doorsteps. But first, you’ll have to register using your email address.

Q: How do I register at DByCA? 

A: Click here to reach the registration page and provide your email Id. You’ll receive a verification email from clicking which you can follow the rest of the procedure.   

Q: I have forgotten my login password; what do I do?

A: Please click “Lock Your Password” on the login page & enter your email id. You will receive a link to help you reset your password.

Q: Who do I connect to in case of any issue accessing my account?

A: Please write to us to let us know about the problem you are facing. You can visit the Contact Us page and write about the issue in details.

Q: I don’t know how to place my order.

A: 

Select the product

Click ADD TO CART

Click on PLACE ORDER

Enter your shipping details

Select the mode of payment

Note your order number

Alternatively, you can always Contact Us, and one of our associates will help you to place an order.

Q: I got an error while placing the order. I’m not sure if the order is placed?

A:For every successful order, you will receive an email confirming the order. If in case the order was not placed successfully, we request you to place the order again.

Q: How do I track my order?

A: If you are a registered customer with us, you can always login into your account, and you will be able to see the status of your order.

If you are a non-registered customer, click on the link and you will be able to see the order history.

Q: Can I see the products before I accept the courier?

A: We do not have an open delivery facility at this point in time. In case you are not happy with the item received, you can raise a return request through the link.

Q: How do I cancel my order?

A: An order can be cancelled via your DByCA account page until the order is shipped out. Go to the order history page and cancel the order.
In case the order is already shipped out, please write to us via contact us page. We will initiate the cancellation process.

Q: How do I add new products or remove some products from my order?

A:  You will have to cancel the order via your order history page. Once done, you can place a fresh order with the required products.

Q: Will you list the items ordered on the package/box received?

A: Yes, we do send an invoice for the order placed with the product details to your email id and mention the product details on the packaging box.

Q: Can I change my shipping address/Contact details after I have placed my order?

A: We can certainly change the address in case the order is not yet shipped from our end. Contact us to get it changed. If the order is already shipped out, we will not be able to make any changes.

Q: I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?

A: As per Canada Tax Regulations, all items (including gifts) will be shipped with an invoice mentioning the price. But we can send a lovely note on behalf of you.

Q: How long do you take to deliver?

A: Deliery time lines have been mentioned in our Shipping Policy.

Q: Do you deliver in my area?

A: We manage our delivery through Canada Post. So, we do deliver if Canada Post is delivering in your area. Please contact with Canada Post for more information.

Q: Do you provide Payment on Delivery in my area?

A: We currently donot support Payment on Delivery.

Q: When will I receive my order? How can I check whether it is shipped or not?

A: We ship all our orders within 24-48 hours. Once the order is shipped, you will receive an email with the tracking number and the courier detail if Express Shipping - Tracking Available option is selected in checkout. If Standard Delivery- No Tracking option is selected in checkout then you will receive an email which will tell you that your product/s has been shipped. Click here to track your order.

Q: I got a mail saying my order has been dispatched. When will it be delivered? What is my courier tracking number?

A: You can track your order using the link in your dispatch mail. You can also check your courier details via the same mail if Express Shipping - Tracking Available option is selected in checkout.

Q: The tracking number for my shipment appears to be invalid or no records found. Why?

A: It may take up to 24 hours for the order status to be updated on our courier partner’s website. If you are unable to track your shipment post 24 hours, do Contact Us to track your order.

Q: I am not in town on the delivery date? Can I choose my delivery date?

A: Once the order is placed, please contact us, and we will try to deliver the order on your preferred date. Please note, we do not deliver on Sundays and Public Holidays.

Q: I ordered a gift, and by mistake, I put my name in the shipping address. How can I change it?

A: You can contact us before the order is shipped and we will be able to edit the contact details for the order.

Q: I have received an error after I entered my card details. What shall I do?

A: We apologize for the inconvenience caused. This can be a temporary issue. Please try again after a few minutes.

Q: The amount has been deducted from the account, but the order has not been placed. 

A: This could be one of the challenges faced when the transaction timeout. However, if the order is not successfully placed in our system, it will automatically return the amount to your bank within 7 working days.

Q: What is your return/exchange policy?

A: DByCA returns and exchange policy is hassle-free and simple. You need to return/exchange a product within 30 days. Please keep a receipt of purchase as a proof and contact us as orders@dbyca.com for returning the product.

For more information about the process, please visit our return policy.

 

In case of any more questions, please Contact Us.

Q: Can I return/exchange any product bought from DByCA?

A: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Q: Do you offer a return on Gift Cards?

A: Unfortunately, we cannot accept returns on gift cards.

Q: Can I return an item I ordered on sale?

A: Sorry, we cannot accept returns on sale items either.

Q: Can I do both return and exchange on my order?

A: Yes, you can return and exchange products in your order.

Q: The product I want to return was bought on discount. Will I get refunded the full amount?

A: No. You will only receive the exact amount paid for the product.

 

 

Q: Can I exchange a product for a different product?

A: Products can be exchanged only for a different variant of the same product. If you want to exchange for a new product, you can return the product and place a new order.

Q: I have initiated return/exchange. Can I have my exchange order delivered to a different address?

A: No. Once the return/exchange request is initiated, the address can’t be changed.

Q: What if I’m not available when the pickup is being attempted?

A: Our courier partner will attempt to contact you 3 times. You can let him know a convenient time to pick the product up.

Q: What If the product I want to exchange is out of stock?

A: You may choose to return and place a new order for a different product.

Q: Are you delivering to my address?

A: As per the latest policies by the Canada Government, we have started delivering our products across the country taking care of every possible care. Please note that there might be a slight delay in delivering to areas classified as Containment zones. If required, customers in containment zones can also do a self-pickup from the nearby delivery offices. You can get in touch with customer care orders@dbyca.com to get the address of the delivery office. 

Q: Why is my order taking longer to get delivered?

A: We have started delivering to all the areas, as per Government guidelines. We will process your order and notify you through email once it is shipped.

Q: Are returns and exchanges available for my orders?

A: Yes, return is available. Read our details, returns and exchange policy.